Refund policy

Refund & Returns Policy

Refunds & Returns

We want you to be happy with your Real Check-in purchase. If something isn't right, please get in touch and we'll do our best to help.

Changing your mind

If you purchase from our online shop and simply change your mind, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To cancel, please contact us at jane@flowconsulting.co.uk within 14 days of receiving your order. Please include your order number and let us know that you wish to cancel. You then have a further 14 days to return the goods to us.

Returned items should be in their original condition and packaging and should have been handled only as much as reasonably necessary to inspect them.

Once we receive the returned goods, or evidence that they have been sent back, we will issue your refund within 14 days.

Your refund will normally be made using the original payment method. W

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jane@flowconsulting.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jane@flowconsulting.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jane@flowconsulting.co.uk.

here you cancel an order under your statutory cancellation rights, we will refund the standard delivery charge you originally paid. If you selected a more expensive delivery option, we will refund the equivalent of our standard delivery charge.

Return postage when you change your mind is normally your responsibility.

Faulty, damaged or incorrect items

Your statutory consumer rights are not affected by this policy.

If your item arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact us as soon as possible at jane@flowconsulting.co.uk, ideally with your order number and photographs if appropriate.

We will work with you to arrange an appropriate remedy, which may include a replacement or refund, in accordance with your statutory rights.

We will cover reasonable return postage costs where an item is faulty, damaged or we have sent you the wrong item.

How to return an item

Please contact us before returning your order so that we can provide the appropriate return instructions.

Returns address:
Please email jane@flowconsulting.co.uk to request returns address.

Please obtain proof of postage when returning an item. We cannot be responsible for items lost in transit where there is no evidence that they were sent.

Gift cards

Real Check-in gift cards are non-refundable once purchased, except where required by law. Gift cards cannot be exchanged for cash and cannot be used to purchase another gift card.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law. This includes your rights where goods are faulty, not as described or do not meet the standards required by law.